Shipping & Returns
At Yamamotoyama, our goal is to deliver your purchase in the quickest and most economical way possible. Standard delivery is shipped via UPS or the U.S. Postal Service. Because the post office now delivers seven days a week we will use Priority mail whenever possible. Those packages will be delivered in 1-3 days to addresses across the United States. Larger packages will be shipped using UPS and can take between 3-8 days for delivery. Rush delivery orders ship via UPS or Priority mail. For more specific information on your individual package, please check your shipping confirmation email.
Order Cancellations: Due to our efficient fulfillment process, it will not be possible to accommodate order cancellations after more than a couple of hours after order placement.
U.S. Standard Shipping
Orders usually ship in 1-3 business days.
*Orders of $35 or more qualify for free shipping after all promotions have been applied. Shipping and handling, taxes, and discounts do not count towards the minimum purchase threshold. Free shipping applies only to standard shipping in the U.S.
U.S. Expedited Shipping
Orders usually ship in 1-3 business days.
Standard U.S. Ground Shipping Schedule
The Ground Shipment map provided above is a general representation of estimated transit times once a package leaves the Yamamotoyama warehouse in Pomona, California. Orders usually ship in 1-3 business days. Yamamotoyama is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions. Please call Customer Service at 800-800-8327 if you have any questions or concerns about your order.
Canada Shipping and Returns
Orders usually ship in 1-3 business days.
Orders Outside the U.S. and Canada
Our international team is here to help you find your favorite tea! Please email your request to info@yamamotoyama.com and we will do our best to accommodate you.
Returns & Exchanges
We understand that each situation is unique and our goal is your complete satisfaction. If within 30 days you are not completely satisfied with your purchase, please contact us here. Shipping and handling charges are non-refundable. Please note, you will be required to pay return shipping charges if you want an exchange or refund that was not the error of Yamamotoyama.
